## OOTB Features

- OOTB Home Delivery or Click & Collect
- Order orchestration workflow per market
- Fulfil from store or warehouse
- Real-time product availability
- Global and Single view of Inventory
- Track order journey from order placement, throughout pick, pack, dispatch & delivery/collection
- Trigger events to upstream/downstream systems to facilitate customer notifications, alerts, reporting
- OOTB Customer Service Front End web App to track order status
- In-Store Pick and Pack Web App
- Manage Arrivals in store and Collections via web App
- OOTB Returns, appeasements and dashboard

## Order Orchestration Extensions

- Extend Order orchestration to new markets/regions, with separate order workflow
- Mixed basket (click and collect vs home delivery)
- Automate manual processes such as fraud checks, order remorse status
- Split shipments based on product type or product availability location
- Manage product or category exclusions, including buffer stock levels
- Add custom attributes for products, orders, locations and use them on your business logic
- Extend the Web App and allow for Order cancellations, pause an Order from being fulfilled, add filters
- Customise the Dashboard to allow for more specific entity tracking

## Order Management Features

- Accept Backorders and pre-orders
- Order Exchanges
- Optimize delivery times by choosing the nearest location with available stock
- Order ETA calculation
- Allow Refunds ahead of Returns
- FOC Replacements
- Order and returns for bundles products
- Service only orders such as appointment booking
- Digital products such as gift cards and subscriptions product type

## Contact Information

### Jamie Cairns

Vice President, Global Channel Sales

Fluentcommerce

#### Branch Contact:
- **United Kingdom**: +44 (0) 1344 206940
- **India**: +91(0) 9995473245
- **North America**: +1 (541) 488 1702
- **United Arab Emirates**: +971 4367 23735

### Company Addresses
- **Ayata Group Ltd.**  
  Lily Hill House,  
  Lily Hill Road, Bracknell,  
  RG12 2SJ, United Kingdom

- **Ayatacom Tech Solutions Private Ltd.**  
  Prestige Atlanta, 80 Feet Rd,  
  Koramangala, Bengaluru,  
  Karnataka – 560034

- **Ayatacom Tech Solutions Private Ltd.**  
  13th Floor, Trans Asia Cyber Park,  
  Infopark Phase 2, Kakkanad,  
  Ernakulam, Kerala- 682303

- **Project A.**  
  5350 Highway 66,  
  Ashland, Oregon,  
  97520

- **Ayata Group LLC**  
  169 Madison Ave #38052  
  New York, NY 10016

- **Ayata Group FZ LLC.**  
  Building No. 5  
  Dquarters, Dubai Media City,  
  Dubai

- **TeraBright Development Kft.**  
  4029, Debrecen  
  Maróthi György utca 10. 2. em. 9.  
  Tax No. : 27527618-2-09, HU27527618