OOTB Features

  • OOTB Home Delivery or Click & Collect
  • Order orchestration workflow per market
  • Fulfil from store or warehouse
  • Real-time product availability
  • Global and Single view of Inventory
  • Track order journey from order placement, throughout pick, pack, dispatch & delivery/collection
  • Trigger events to upstream/downstream systems to facilitate customer notifications, alerts, reporting
  • OOTB Customer Service Front End web App to track order status
  • In-Store Pick and Pack Web App
  • Manage Arrivals in store and Collections via web App
  • OOTB Returns, appeasements and dashboard

Order Orchestration Extensions

  • Extend Order orchestration to new markets/regions, with separate order workflow
  • Mixed basket (click and collect vs home delivery)
  • Automate manual processes such as fraud checks, order remorse status
  • Split shipments based on product type or product availability location
  • Manage product or category exclusions, including buffer stock levels
  • Add custom attributes for products, orders, locations and use them on your business logic
  • Extend the Web App and allow for Order cancellations, pause an Order from being fulfilled, add filters
  • Customise the Dashboard to allow for more specific entity tracking

Order Management Features

  • Accept Backorders and pre-orders
  • Order Exchanges
  • Optimize delivery times by choosing the nearest location with available stock
  • Order ETA calculation
  • Allow Refunds ahead of Returns
  • FOC Replacements
  • Order and returns for bundles products
  • Service only orders such as appointment booking
  • Digital products such as gift cards and subscriptions product type

Contact Information

Jamie Cairns

Vice President, Global Channel Sales

Fluentcommerce

Branch Contact:

  • United Kingdom: +44 (0) 1344 206940
  • India: +91(0) 9995473245
  • North America: +1 (541) 488 1702
  • United Arab Emirates: +971 4367 23735

Company Addresses

  • Ayata Group Ltd.
    Lily Hill House,
    Lily Hill Road, Bracknell,
    RG12 2SJ, United Kingdom

  • Ayatacom Tech Solutions Private Ltd.
    Prestige Atlanta, 80 Feet Rd,
    Koramangala, Bengaluru,
    Karnataka – 560034

  • Ayatacom Tech Solutions Private Ltd.
    13th Floor, Trans Asia Cyber Park,
    Infopark Phase 2, Kakkanad,
    Ernakulam, Kerala- 682303

  • Project A.
    5350 Highway 66,
    Ashland, Oregon,
    97520

  • Ayata Group LLC
    169 Madison Ave #38052
    New York, NY 10016

  • Ayata Group FZ LLC.
    Building No. 5
    Dquarters, Dubai Media City,
    Dubai

  • TeraBright Development Kft.
    4029, Debrecen
    Maróthi György utca 10. 2. em. 9.
    Tax No. : 27527618-2-09, HU27527618